Job Description
Join arenaflex, a leading provider of exceptional customer service in the Twin Cities metro area, as a Weekend Customer Service Representative. As a key member of our team, you will play a vital role in delivering outstanding customer experiences, scheduling and dispatching service calls, and supporting our sales team. If you're passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a locally owned and operated business that has been serving the Twin Cities metro area since 1990. We're proud to be leaders in the residential heating, cooling, and plumbing industry, and we're committed to providing exceptional service to our customers. Our team is dedicated to living by our core values, which include: * Our Northern Family: We work as a team, care for one another, and have fun. * Help Others: We are passionate about helping others. * Do the Right Thing: We're not perfect, but we always do what's right. * Eager to Learn & Grow: Always reaching and growing to our master craft. **Responsibilities** As a Weekend Customer Service Representative, you will be responsible for: * Answering inbound calls and scheduling HVAC, plumbing, and electrical service, maintenance, and sales calls. * Following scripting while prioritizing call types for maximum efficiency and success. * Being detail-oriented and able to multitask in a fast-paced environment. * Setting up customers and scheduling service calls. * Answering inbound calls for sales as a backup to sales coordinators. * Helping with outbound calls and other duties as assigned when needed. **Requirements** To be successful in this role, you will need: * 2-3 years of HVAC/plumbing customer service experience (desired). * Several years of HVAC customer service experience (helpful, but not necessary). * A strong understanding of the Twin Cities marketplace (helpful). * Excellent communication and customer service skills. * The ability to multitask under pressure. * Good written and verbal skills. * Good computer skills. * A positive attitude and a strong work ethic. **Qualities for Success** To excel in this role, you will need to possess: * People-oriented and results-driven qualities. * A passion for delivering excellent customer service. * Excellent oral, written, and telephone communication skills. * Competent office software skills. * A dedication to continuous learning. * Hardworking, persistent, and dependable qualities. * A positive and professional attitude. * Self-motivation and self-direction. * Patience, persuasiveness, and persistence. * Self-assurance and confidence in asking for the sale. * Effective time management and organizational skills. * The ability to excel in a fast-paced, high-energy environment. * A value for collaboration and teamwork. * Good judgment and creativity. * Integrity and honesty. **Job Type and Compensation** This is a part-time position, with a competitive hourly rate of $19.00-$21.00 per hour, plus weekly spiffs. As a member of our team, you will also have access to our comprehensive benefits package, including training and development opportunities. **Why Join arenaflex?** At arenaflex, we're passionate about helping others and working as a team. We believe in living by our core values and providing exceptional service to our customers. As a member of our team, you will have the opportunity to: * Work in a fun and dynamic team environment. * Develop your skills and knowledge through our comprehensive training programs. * Enjoy a competitive hourly rate and benefits package. * Have flexibility in your scheduling to balance your work and personal life. * Be part of a company that values collaboration and teamwork. **How to Apply** If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you! Please submit your application through our website or by contacting our franchise location directly. We look forward to hearing from you! **Note** Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to arenaflex corporate. Apply for this job