Job Description
CCMSI is a leading Third Party Administrator that partners with global clients to address complex risk management challenges. They are seeking candidates for their LevelUP Career Development Program, which is a paid training initiative designed to prepare individuals for a professional role as a Workers’ Compensation Claims Adjuster. The program includes structured training, hands-on practice, and mentorship, with opportunities for career advancement upon successful completion. Responsibilities Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems) Process incoming documents and bills Complete required forms and claim paperwork Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys) Support experienced Claims Professionals by assisting on claim files Set up new claims and gather key information Make required contact with involved parties promptly (injured employee, employer, medical providers) Conduct basic claim investigations and document findings clearly Build action plans, track deadlines, and move claims forward Work with a mentor and take on a growing claim workload as your skills develop Prepare for and (if required for the work you’re assigned) pass a state licensing exam Manage a larger group of active claim files with increased independence Participate in claim reviews and legal reviews as part of your learning Complete advanced best-practices training and prepare for promotion Skills High School Diploma or equivalent Interest in building a long-term career in a professional office environment Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines) Strong written communication (clear grammar, complete sentences, accurate documentation) Strong interpersonal skills (professional, respectful, able to listen and explain) Comfort using technology and learning new systems (typing, navigating multiple applications) Dependability (consistent attendance, follow-through, and ownership of work) Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements Ability to work effectively with feedback, coaching, and evaluations throughout the program Ability to pass a state licensing exam if required for the claims you will support/handle Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required Experience managing multiple tasks while maintaining accuracy and attention to detail Familiarity with Medical Terminology is helpful but not required Benefits 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) Career growth: structured training + clear advancement opportunities Company Overview CCMSI is a third-party administrator for workers' compensation and property/casualty self-insurance programs. It was founded in 1978, and is headquartered in Danville, Illinois, USA, with a workforce of 1001-5000 employees. Its website is