Job Description
The Training and Technical Assistance Specialist coordinates and delivers trauma-informed, evidence-based Training and Technical Assistance services. You will manage the day-to-day operations of T/TA delivery — from fielding requests from the field through consultant coordination, engagement execution, and follow-up — across general and specialized engagements, the SOAR to Health and Wellness National Training Program, and conference and convening support. You will work directly with client consultants, including subject matter experts and individuals with lived experience, to ensure services are person-centered and responsive to the needs of health care, behavioral health, public health, social services, and child welfare professionals nationwide. You will take a human-centered approach to every engagement — understanding the context, needs, and capacity of each requesting organization — and use participant feedback and evaluation data to continuously improve how T/TA is designed and delivered. Description Are you ready to work as a Training & Technical Assistance Specialist for a Federal client? Join our team at Cynuria, where you can make a real difference shaping the future for one of our federal clients! As a part of our mission, we strive to deliver high quality, innovative, and transformative solutions to our clients, and we also seek to empower our employees and contractors to find their strengths and achieve a sense of fulfillment while maintaining a healthy work-life balance. PRIMARY RESPONSIBILITIES T/TA Delivery & Field Response Manage the T/TA request intake process, including fielding requests from federal, state, tribal, and local agencies, social service providers, health care systems, and community organizations; ensuring acknowledgment and outreach within required timeframes; and maintaining the T/TA request log. Coordinate the design and delivery of general T/TA engagements—including live sessions, webinars, listening sessions, podcasts, roundtables, peer learning communities, and other formats—ensuring each is tailored to audience needs and aligned with adult learning principles. Support the development and delivery of specialized T/TA engagements that include comprehensive needs assessments, mutually agreed-upon goals, remote coaching, in-person training, and follow-up to strengthen individual, organizational, and community capabilities. Provide public-facing customer support, responding to email and telephonic inquiries during standard business hours, and ensuring accessibility via telephone, TDD, and email. When appropriate, redirect requests to other T/TA centers and coordinate with peer organizations to avoid duplication of effort. SOAR Program Support Support delivery of SOAR Live virtual trainings, including logistics coordination, facilitator preparation, strategic outreach to ensure robust participation, and recording as requested by the government. Assist with administration of SOAR Online modules on learning management platforms, including tracking user progress, troubleshooting issues, and supporting third-party LMS agreements. Support SOAR for Organizations and SOAR for Communities specialized T/TA, coordinating consultant assignments and logistics for capacity-building engagements. Consultant Coordination & Event Logistics Coordinate client consultant participation across all T/TA engagements, including scheduling, travel arrangements, lodging, federal per diem, agreements, and timely reimbursement. Support planning and logistics for national and regional conferences of 150–300 participants, including travel coordination for up to 75 individuals, venue and platform logistics, and on-site or virtual facilitation support. Provide logistical and content support for virtual and in-person trainings, meetings, peer reviews, and other convenings. Materials Development & Outreach Support the development of T/TA materials including microlearnings, toolkits, fact sheets, curricula, videos, workbooks, desk guides, and screening tools—ensuring alignment with adult learning principles, CLAS standards, and trauma-informed approaches. Develop and implement marketing and outreach strategies to promote client and SOAR T/TA services through social media, listservs, and other appropriate channels. Develop and maintain content for the client web-based public-facing contact page, and ensure queries are responded to within one business day. QUALIFICATIONS: Bachelor’s degree or 7+ years of relevant experience, including delivering trainings Experience in capacity building and community partnership. Excellent problem-solving skills with ability to analyze situations, identify potential problems, and proactively recommend solutions. Subject matter expertise in designing, implementing, and evaluating T/TA programs for frontline professionals. Experience developing multidisciplinary T/TA that integrates social services, health care, behavioral health, and public health professionals to respond to the needs of impacted populations, including survivors of human trafficking. Experience in facilitating high level meetings, trainings, and focus groups to explore topics and emerging issues with stakeholders. Ability to provide public-facing customer support and respond to T/TA requests from the field in a timely fashion. Experience providing logistical and content support for virtual and in-person trainings, meetings, and other convenings. Experience in developing and implementing marketing and outreach strategies to promote T/TA services. Ability to communicate effectively to technical and non-technical audiences. Ability to multi-task and be responsive to evolving needs in a fast-paced environment. Preferred Qualifications Experience coordinating consultants/SMEs across multiple T/TA engagements. Familiarity with federal T/TA models, including SOAR or similar programs. Experience supporting large-scale conferences (150+ participants). Experience working with individuals with lived experience in a professional setting. Knowledge of CLAS standards and trauma-informed practices. Work Environment: Working remotely, all work is computer-based, including frequent video meetings Core working hours on Eastern Standard Time