Job Description
- *Unlock Your Potential in a Fast-Paced, Customer-Centric Environment** Are you passionate about delivering exceptional customer experiences and driven by a desire to help others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Temporary Customer Service Specialist - Direct to Consumer. As a key member of our Runner Experience Team, you will play a vital role in providing world-class customer service to our customers, ensuring their satisfaction and loyalty to our brand. **About arenaflex** At arenaflex, we believe that movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive — whether it's a headspace, a feeling, or a finish line. Our company culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We welcome everyone from every walk of life looking to inspire others through the power of movement — because we're all moving towards something. **Runner Experience Team** The Runner Experience Team provides a world-class customer service experience to all who run, every day, in a run-happy way. As a Temporary Customer Service Specialist, you will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time. **Responsibilities** As a Temporary Customer Service Specialist, you will be responsible for: * Responding enthusiastically to emails, calls, social media, chats, text, and product reviews during our busiest season * Providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present * Gathering data on opportunities for improvement in the customer experience to keep us driving forward * Evaluating product issues and providing solutions for runners * Fulfilling our product guarantee by evaluating product issues and providing solutions for runners * Communicating with customers with a passion for service and a sincere desire to help * Seeking positive, timely solutions to all customer's questions and concerns, using a variety of system resources * Learning about our products via onsite training and providing expert product advice, acting as a brand ambassador * Order administration, including placing, tracking, and modifying orders, processing returns, and researching delays or errors * Evaluating and tracking root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership * Responding to challenging situations positively, de-escalating frustrated customers * Evaluating situational needs to determine and execute appropriate solutions * Managing time effectively and exhibiting a strong ability to multi-task * Accessing and combining information from multiple systems to provide order details and analyze problems when they occur * Assisting with order fulfillment when automated processes fail * Recognizing potential fraudulent web transactions and escalating when appropriate * Working with cross-functional teams to assist customers * Other duties as assigned **Qualifications** To be successful in this role, you will need: * Availability to work 40 hours a week from August 18, 2025, to January 16, 2026 * An Associate's degree or 1+ years of customer service experience (Contact Center or Specialty Run experience a bonus!) * Computer proficiency in Word, Excel, Outlook, and Social Media * Accuracy in typing (60 wpm), spelling, and grammar * Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication * Ability to work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first * Ability to learn various business systems and navigate between them to execute job efficiently * Ability to manage adverse situations positively * Proven ability to work effectively independently as well as with a team * Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company * Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another * Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and/or morale; "connecting the dots" * Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes * Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary * Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the arenaflex community * Embraces and lives the arenaflex values! **Compensation and Benefits** As a Temporary Customer Service Specialist, you will receive: * Pay is $21.50 per hour if located within 35 miles of Seattle. Pay is $18.50 per hour for all other locations * A robust benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance * Paid Time Off – arenaflex offers generous time off, including up to five weeks of paid time off, eleven paid holidays, paid sick and parental leave * Bonus – in addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance * Perks – including product discounts, a home office stipend, employee recognition, fitness discounts, volunteer and donation benefits **Diversity, Equity, and Inclusion** At arenaflex, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. arenaflex is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors. **How to Apply** If you're passionate about delivering exceptional customer experiences and driven by a desire to help others, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job