Job Description
CME Group is the world’s leading derivatives marketplace, and they are seeking a Tech Operations Engineer I to provide day-to-day support for their electronic trading and clearing applications. The role involves monitoring customer-facing environments and efficiently triaging incidents to ensure system stability and adherence to guidelines. Responsibilities Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units Remediate systems & application issues in these environments Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support Accurately report incidents to management Learn and execute triage, escalation protocol and recovery procedures per application/business area Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner Learn specific application flows and general functionality by application Process hardening. Identify and implement process improvements Document timeline of events for incident reporting and post mortem Skills Ability to monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units Remediate systems & application issues in these environments Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support Accurately report incidents to management Learn and execute triage, escalation protocol and recovery procedures per application/business area Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner Learn specific application flows and general functionality by application Process hardening Identify and implement process improvements Document timeline of events for incident reporting and post mortem Basic proven Linux knowledge Experience with incident/issue management systems and process Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual Cloud platform experience Benefits Comprehensive health coverage Retirement package that includes both a 401(k) and an active pension plan Highly competitive education reimbursement provisions Paid time off Mental health benefit Company Overview CME Group is a diverse derivatives marketplace that manages risk and capture opportunities. It was founded in 1848, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship CME Group has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2023, 3 in 2022, 2 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.