Job Description
Service Credit Union is seeking a Staff Instructor where you will instruct training programs tailored to Credit Union staff in both in-person and virtual classes. The role involves developing training materials and presentations to support ongoing staff learning and development. Responsibilities Presents training presentations to staff to enhance their member service and job skills, as directed by the Manager Determines the need for and creates polished training materials to be delivered via web-based training or in-person classes Ensures correct use of grammar and spelling, and fact checks training points with applicable subject matter experts Initiates new curriculum and changes to existing curriculum under the direction of the Manager Ensures consistency throughout all materials Coordinates changes with applicable stakeholders Makes recommendations to the Manager on the best method to deliver training, depending on the target audience, objectives and scope of training points Performs needs assessments and discovery interviews to determine the need and scope of training, under the direction of the Manager Determines the need for and delivers refresher, gap and remedial training as needed Provide support to branch and Contact Center personnel with procedural inquiries during core department hours Support credit union staff with corporate projects and department projects as they relate to staff training and branch operational procedure Contributes to meetings, assists with ongoing communication and work in a collaborative manner with colleagues in SS and OS Training Update training and procedural material for ongoing system releases and upgrades Raises concerns to the Training Manager with regard to inconsistencies or clarifications needed on training points and procedures Maintains and reviews the department email inbox and ensures timely response and action is taken, if assigned Ensures the Reference Guide and Learning Management System contain accurate and complete information Initiate and make changes to these resources, if assigned OS Instructors: Perform no-notice cash/plastics audits at all overseas Branches, Contact Center and Overseas HQ Supply Department in support of the Audit Department Serve as back-up to colleagues in SS and OS Training Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect Perform other duties as required Skills High School Diploma required One year experience working in the Credit Union required Strong written and verbal communication skills, with the ability to communicate effectively in a clear and concise manner, are required Public speaking ability and experience required Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and various web-based applications required Ability to work independently and in a team environment Four-year college degree preferred One to three years public speaking and/or training environment experience desirable Comprehensive knowledge on policies and operations is highly desired Established organizational, interpersonal and problem-solving skills with the ability to handle multiple assignments and meet deadlines Meticulousness and ability to be flexible, coordinate a wide variety of tasks, follow-through and complete projects and duties in a timely manner, and achieve department goals and objectives Excellent interpersonal, presentation and organizational skills Benefits Great health and dental benefits starting day one! PTO, long-term disability, and paid holidays. 401k with 8% company contribution after one year of employment. Paid leave policy after 12 consecutive months of employment. Free confidential mental health support program with Talkspace Free identify theft protection through IdentityForce Tuition reimbursement. Training and career growth opportunities. Company Overview Service Credit Union is a not-for-profit, member-owned financial cooperative firm. It was founded in 1957, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is