Job Description
About the position Sr. Technical Product Manager, Aviation Safety Management SaaS- Full-Time Location: Cary, NC, 27513 What you will be doing: Take complete day-to-day ownership of the Baldwin SMS software. Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software. Transform high-level business requirements into actionable development tasks in JIRA. Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions. Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS. Assist customer support with troubleshooting product issues, as necessary. Perform pre-release testing and troubleshoot reported issues as they arise. Assist with drafting product documentation and knowledge base articles. Maintain product-related communication with customers and third-party vendors. Responsibilities • Take complete day-to-day ownership of the Baldwin SMS software. • Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software. • Transform high-level business requirements into actionable development tasks in JIRA. • Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions. • Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS. • Assist customer support with troubleshooting product issues, as necessary. • Perform pre-release testing and troubleshoot reported issues as they arise. • Assist with drafting product documentation and knowledge base articles. • Maintain product-related communication with customers and third-party vendors. Requirements • Experience being the primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment. • Results oriented & ready to take on the responsibility of making quick decisions and reducing the 'idea to code-in-production' cycle. • Structured logical thinking: able to simplify complex concepts, devise workable solutions and communicate clearly both internally and externally. • Experience working with API documentation, JSON file structure, SQL queries, and API testing using Postman or a similar tool. • Ability to multitask and work in an unstructured small team environment. • Ownership mentality; ability to make decisions under pressure; have analytical and troubleshooting skills, and an attentiveness to details. Benefits • Competitive salary commensurate with experience! • Medical, dental and vision insurance for you and your family! • Paid parental leave for eligible new parents! • 401k plan with a company match! • HSA/FSA programs! • 20 days PTO! Apply tot his job