Job Description
As a Senior Technical Advisor at arenaflex, you will play a vital role in revolutionizing the way we deliver exceptional customer experiences. Our innovative team is dedicated to pushing the boundaries of technical support, and we're seeking a highly skilled and motivated individual to join our ranks. If you're passionate about providing top-notch technical support, have a knack for troubleshooting complex issues, and are eager to make a real impact on customer satisfaction, then this is the perfect opportunity for you. **Unlock Your Potential with arenaflex** At arenaflex, we're committed to fostering a culture of innovation, collaboration, and continuous learning. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. As a Senior Technical Advisor, you'll have the opportunity to work with cutting-edge technology, collaborate with cross-functional teams, and develop your skills in a dynamic and supportive environment. **Key Responsibilities:** As a Senior Technical Advisor, you will be responsible for providing expert technical direction and resolution for our customers and field service technicians. Your key responsibilities will include: * Providing expert technical support via phone, email, or other channels for fountain dispensers, vending, and coolers * Offering support to field service technicians, processing parts orders, and responding to general technical inquiries * Collaborating with cross-functional teams to eliminate service calls and ensure seamless customer experiences * Utilizing your technical expertise to troubleshoot complex issues and provide effective solutions * Providing 24/7 support, 365 days a year, to ensure our customers receive the assistance they need, whenever they need it **Requirements for Success:** To succeed in this role, you'll need to possess the following qualifications and skills: * High school diploma or GED equivalent required * At least 5+ years of experience in customer service or technical support * Strong knowledge of equipment installation requirements, dispensing equipment installation principles, and customer communication software systems * Advanced troubleshooting skills, with experience in Freestyle platforms and National Food Service customers (highly desirable) * Basic to advanced computer skills, with the ability to work in a virtual environment * Bilingual candidates (Spanish) are encouraged to apply **What We Offer:** As a Senior Technical Advisor at arenaflex, you'll enjoy a competitive salary and benefits package, starting on day one of employment. You'll also have the opportunity to work with a friendly, innovative team and make a real impact on customer experiences. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, including systems training, process training, and virtual work environment support. Plus, you'll enjoy a flexible, remote work arrangement, with the freedom to work from the comfort of your own home. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Technical Advisor, you'll have access to a range of learning benefits, including: * Ongoing training and development opportunities to enhance your technical skills and knowledge * Mentorship and coaching from experienced colleagues to help you succeed in your role * Opportunities to take on new challenges and responsibilities as you grow and develop in your career * A supportive and collaborative work environment that encourages open communication and feedback **Work Environment and Company Culture:** At arenaflex, we're proud of our friendly, innovative culture, which is built on a foundation of collaboration, respect, and open communication. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. As a Senior Technical Advisor, you'll be part of a dynamic and supportive team that's dedicated to making a real impact on customer satisfaction. **Compensation, Perks, and Benefits:** As a Senior Technical Advisor at arenaflex, you'll enjoy a competitive salary and benefits package, including: * Competitive salary and benefits package, starting on day one of employment * Comprehensive training program, including systems training, process training, and virtual work environment support * Flexible, remote work arrangement, with the freedom to work from the comfort of your own home * Ongoing training and development opportunities to enhance your technical skills and knowledge * Mentorship and coaching from experienced colleagues to help you succeed in your role * Opportunities to take on new challenges and responsibilities as you grow and develop in your career * A supportive and collaborative work environment that encourages open communication and feedback **Join Our Team Today!** If you're a motivated, customer-focused individual with a passion for technical support, we'd love to hear from you. Apply now to take the first step towards an exciting new career as a Senior Technical Advisor at arenaflex. Apply for this job