Job Description
Skills / Deliverables include: Must have US wireless carrier experience (AT&T & Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based -- ~8-5 EST or CST). Experience and comfort with stakeholder level Mobile Device Support, including Clients eVIP staff Strong problem-solving skills with focus on iOS mobile devices (note – Client uses only Apple, iOS devices. So user must understand iOS). Able to manage multiple priorities & independently apply judgement on priorities Strong communication skills with end users, vendors, and cross functional teams Able to manage tickets within Service Now Maintain project schedules Create project status reports Schedule meetings Document meeting notes Capture business user requirements Follow up on issues/risks/action items Solid Process Documentation, UAT, etc. Regularly communicate with stakeholders regarding project status, issues, and plans for resolution Must have skills/experience: Strong Operational Management Skills Provider experience for mobility device management (Verizon, AT&T, TMobile, etc) Preferred Experience – Tangoe Mobile experience Active Listener Strong follow-up skills Team Player Professional and flexible demeanor ServiceNow MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet Excellent communication skills: PowerPoint Presentations Experience: 7–10 years of overall IT experience with at least 5–7 years in Enterprise Mobility Engineering supporting iOS devices and US wireless carriers (AT&T, Verizon, T‑Mobile) in large enterprise environments.