Job Description
Are you a creative problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled Senior Customer Solutions Consultant (CSE, Professional Services) to join our team of innovative professionals. **About arenaflex** arenaflex is a leading provider of software solutions that empower businesses to succeed in today's fast-paced digital landscape. Our team of experts is dedicated to delivering cutting-edge technology and exceptional customer service to our clients. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we're committed to making a positive impact on our community. **Job Description Summary** As a Senior Customer Solutions Consultant (CSE, Professional Services) at arenaflex, you will be responsible for delivering exceptional customer experiences by providing expert technical guidance and support to our clients. You will work closely with our customers and partners to understand their needs and develop tailored solutions that meet their unique requirements. Your expertise will be invaluable in helping us to drive business growth and success. **Essential Duties and Responsibilities** * Provide services to customers (75%): + Work on complex project scope with minimal direction from customer/SI nominated representatives to accomplish assigned tasks. + Contribute to design for specific deliverables and assist in the deployment of arenaflex products. + Contribute to implement new solutions under the direction of Delivery Architects. + Create proof of concept/proof of value technology analysis and pilots. + Conduct external and internal technical presentations/trainings to peer groups. + Use and contribute to technical forums within the arenaflex AMC environment and local professional communities and technical user groups. + Apply own subject matter knowledge to solve a variety of common technical issues. + Exercise independent judgment within defined practices and procedures to determine appropriate action. + Participate as part of a team and maintain good relationships with team members and customers. * Technical Leadership (25%): + Ultimately accountable for technical solution implementation for project. + Lead a team and communicate project status and risks to all project stakeholders on behalf of the team. + Use technical experience to give customer sound technical advice. + Responsible for knowing the Architecture, versions, and requirements. + Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources. **What it takes to excel** * Expected Qualification and Soft Skills: + 5-7 years of relevant technical experience + Excellent communication/customer service skills/confident telephone manner + Proactive and able to work under pressure + Experience in complex IT project implementations, customizations, and/or maintenance + Must have an analytical mindset to analyze test results and facilitate defect resolution + Organized and methodical, dealing with numerous tasks + Fluent in written and verbal English * Requested Technical skills (technical skills to include two or more of the following): + IBM Enterprise COBOL or PLI programming experience + System level experience of IBM CICS; IMS and JCL + Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL + Windows operating system + Linux/UNIX operating system + Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes * Desired Project Experience: + Practical experience of mainframe application modernization project is highly desirable. + Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. + Experience with COBOL modernization and porting application code across platforms. + Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc. + Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration + Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle + Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools * Other Preferred Skills: + Bachelor's degree in Computer Science or related field + Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express + Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; ... + Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc. + Proficient in another EU language **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Senior Customer Solutions Consultant (CSE, Professional Services), you will have access to a range of training and development opportunities, including: * Regular training sessions and workshops to enhance your technical skills and knowledge * Mentorship programs to support your career growth and development * Opportunities to work on high-profile projects and collaborate with cross-functional teams * Access to cutting-edge technology and tools to stay ahead of the curve **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our community. We offer a range of benefits and perks, including: * Flexible working hours and remote work options * Comprehensive health and wellness programs * Access to cutting-edge technology and tools * Opportunities for professional growth and development * Collaborative and inclusive company culture **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $120,000 - $150,000 per year * Bonus: up to 20% of annual salary * Benefits: comprehensive health and wellness programs, including medical, dental, and vision insurance * Retirement plan: 401(k) matching program * Paid time off: 20 days per year * Holidays: 10 paid holidays per year * Professional development opportunities: training sessions, workshops, and mentorship programs **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job