Job Description
AAA Auto Club Enterprises is the largest club within the national AAA federation, seeking part-time Roadside Assistance Dispatchers. In this role, you will coordinate drivers and emergency services across multiple states, ensuring safety and delivering exceptional service to members. Responsibilities Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help Assess member needs, prioritize safety, and accurately document information in real time Communicate professionally and compassionately, maintaining composure during high‑priority situations Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service Monitor active service requests, keeping both providers and members informed of status updates Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction Skills Customer service and/or call center experience Strong verbal and written communication skills, with the ability to remain clear and professional under pressure Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems Working knowledge of maps, GPS navigation, and traffic safety guidelines Experience using SMS or chat tools in a professional setting Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment Proficiency with Microsoft Teams and Outlook High school diploma, GED, or equivalent Bilingual skills, especially in Spanish, are a plus Benefits Paid, onsite training located at 68 Marginal Way, Portland, ME Opportunity to transition to work-from-home after successful completion of training Partial internet reimbursement are included to support the reasonable cost of your connectivity. Company Overview AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is