Job Description
CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life.
Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives.
- Responsibilities:
- Conduct thorough telephonic assessments with proprietary tools
- Identify and address patient concerns
- Address acute clinical concerns with close collaboration with the patient’s providers.
- Provide telephonic education to patients
- Participate in Innovation team projects
- Ensure excellent quality of care provided during on-call and triage interactions
- Foster relationships within the team to ensure the CareHarmony culture is positive and supportive
Requirements
- Required Skills/Abilities:
- Compact/Multistate Licensure required (additional licensures are a plus)
- Innovative mindset, driven to change how patients manage their health
- Robust clinical knowledge
- Extensive experience in telephonic triage
- Ability to quickly determine appropriate level of care based off clinical assessment
- Ability to navigate multiple technological platforms
- Excellent attention to detail
- Excellent customer service skills
- Excellent organizational skills
- Excellent verbal and communication skills
- Excellent professional presence when dealing with colleagues, clients and patients
- Ability to function cohesively within a team
- Education and Experience:
- Graduate of accredited School of Nursing
- Nursing license must be active and in good standing
- A minimum of five (5) years of professional experience in nursing
- Experience in Triage required
- Remote Requirements:
- Must have active high-speed Wi-Fi
- Must have a home office or HIPAA-compliant workspace
- Physical Requirements
- This position is sedentary and will require sitting for long periods of time
- This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
- The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations
- Schedule:
- 6am - 7pm CST (Saturday and Sunday every OTHER weekend)
- Pay:
- $25/hr for LPN / $27/hr for RN
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