Job Description
Note: The job is a remote job and is open to candidates in USA. Convergint is looking for a full-time Service Billing Coordinator to join their team and contribute to their customer-focused culture. In this role, you will handle customer service calls, coordinate service with technicians and customers, and manage service contracts and invoicing processes. Responsibilities Processes completed work order tickets and invoices according to CTC guidelines and customer playbook Completes service contract (including maintenance and software support CSPs) renewal and invoicing process Ensures internal records of contract SOW are clearly defined and managed for each customer Attends weekly planning sessions and conducts weekly service paperwork reconciliation Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries May provide support and backup for other areas of the business May handle calls after hours May participate in quality assurance calls/inquiries to customers as needed May provide Service Quotes to customers with the assistance of the supervisor Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans Performs other duties and responsibilities as requested or required Skills Exceptional telephone and personal customer service skills and ability to work under pressure Excellent Microsoft Outlook, Excel, and Word skills Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc Solid organizational skills and the ability to handle multiple projects tasks simultaneously Excellent attention to detail Strong verbal, written and interpersonal communication skills Strong flexibility to adapt to changing priorities and direction in a dynamic work environment Shows initiative – regularly engages in proactive behavior and looks for opportunities Strong ability to facilitate a collaborative working environment for customers and team members Education: College degree, trade school or equivalent experience Diploma and/or certificate in Business Administration or related office experience Dispatch and customer service training Previous call center, dispatch, or administrative experience Experience in a construction industry environment Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Company Overview Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Convergint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.