Job Description
Note: The job is a remote job and is open to candidates in USA. Duke Energy Corporation is dedicated to making a difference in people's lives and offers a friendly work environment with opportunities for growth. They are seeking a Revenue Services Representative to manage billing, process customer payments, and handle receivables for their customers. Responsibilities Timely and accurately billing, processing customer payments, and receivables management for the Company’s customers Responds to and resolves internal and external customer requests, inquiries, and complaints Coordinates with other groups/departments to resolve issues to meet customer expectations Uses computerized systems for tracking, information gathering, data corrections/workfiles and/or troubleshooting May answer inquiries and resolve problems Requires knowledge of the organization, products, and/or services May respond to internal or external customer inquiries Requires ability to navigate computerized data entry systems or other relevant applications Analyzes all available data and resources to take action and correct or resolve routine situations Accepts and resolves routine issues from other sources Performing similar or lesser skilled work Skills At least one year of Customer Service experience High School Education or Equivalent Ability to adapt well to process and Technology changes Multi-task oriented with the ability to work efficiently in stressful situations Ability to actively listen while entering detailed customer information Demonstrates effective communication skills (both oral and written) Interacts well with both internal and external customers Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction Ability to read instructions/documents and comprehend the context then execute the details Demonstrate problem solving skills Maintain composure in demanding and difficult situations Ability to use good time management skills to fulfill tasks Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.) Ability to work together as a team and support Revenue Services initiatives Benefits Opportunities for growth and development Recognition for your work Competitive pay and benefits Company Overview Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. It was founded in 1916, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is