Job Description
Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that values employee individuality and offers a supportive work environment. They are seeking a Remote Technical Customer Service Specialist to serve as the first point of contact for clients, addressing customer inquiries and resolving issues related to SSL, servers, and relational databases. Responsibilities • Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases. • Performing routine call center activities concerning business products and services. • Using the tools provided to guide you through customer conversations. • Providing customers with important information while communicating in a warm empathetic manner. • Gathering information to keep customer profiles and accounts up to date. • Using your computer knowledge to give exceptional customer service. Skills • Be able to successfully pass a criminal background check. • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. • Have at least 6 months of customer service work experience. • Typing Speed of 30WPM or higher. • Have knowledge of desktop and portable devices. • Have knowledge of relational databases, SSL and/or Servers. • Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms. • Secured workspace that has a door that separates you from the rest of your home. Education Requirements • Have a high school diploma or equivalent. Benefits • Paid Training • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Weekends and holidays normally off • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • A retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time Company Overview • Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job