Job Description
Note: The job is a remote job and is open to candidates in USA. U-Haul is a company that offers truck rental services and is seeking Part-Time Live Verification Agents to assist customers using their Truck Share 24/7 program. In this role, agents will review customer information, ensure compliance with rental standards, and provide support through inbound and outbound calls as well as chat interactions. Responsibilities Claim sessions for customers doing business with us via Truck Share 24/7 Review each session for accuracy while answering any questions the customer may have Determine the proper course of action utilizing instructional materials reviewed Make outbound calls for verification of alternate contacts Communicate with the customer via phone or chat in an efficient and courteous manner Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame Listen to customer concerns, documenting them and resolving when able Skills Good listening, verbal, and written communication skills in English Inbound call/phone experience (high volume highly preferred) Excellent customer service skills with 1 year of phone customer service experience Logic, reasoning, time management, and facial recognition skills Proficiency, attention to detail, and interpersonal skills Ability to multitask and assist multiple customers at one time (online sessions) Reasonable and predictable attendance Must be available to work holidays 25 hours of availability per week Must work Saturday and Sunday Must have a quiet, private work area Required to be present during Education training classes or meetings with your camera on and microphone unmuted Dependent and child-care arrangements must be made as if you were working at a U-Haul site All work duties including education must be performed at your home address If you want to switch or substitute computers at any time, manager approval is required in advance Operating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Webcam (external or built-in) USB headset (wired) Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Technically savvy preferred Benefits Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan Company Overview Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. It was founded in 1945, and is headquartered in Capitol Heights, Maryland, USA, with a workforce of 10001+ employees. Its website is