Job Description
Registered Nurse Nursing Services About Us PocketRN is a virtual care company focused on closing the gap between home and healthcare by enabling patients, caregivers, and care teams to connect conveniently and confidently from home. Our model emphasizes empowerment, community, and access—allowing patients to receive care when and where they need it. We are backed by an exceptional group of healthcare-focused investors, including former and current CEOs of leading public healthcare companies. Our team brings experience from organizations such as Qualtrics, Stanford Healthcare, Intermountain, and Team Select. At PocketRN, we are building a modern, nurse-led care experience designed for today’s healthcare needs. Role Overview The Registered Nurse, Virtual Care provides high-quality clinical support to patients and caregivers through virtual care platforms. Reporting to the Nurse Cohort Manager, this role is responsible for delivering consistent, patient-centered care, maintaining excellent clinical documentation, and collaborating across care teams to ensure continuity and quality outcomes. This is a fully remote role designed for nurses who thrive in a fast-paced, mission-driven virtual care environment. Schedule & Employment Type Part-Time- 20–28 (Option for 4, 6, and 8-hour shifts) Key Responsibilities Clinical Care & Patient Support • Deliver virtual nursing care using evidence-based clinical judgment and the nursing process • Conduct comprehensive health assessments, triage patient concerns, and provide clinical guidance across multiple care settings • Promote patient health, safety, and wellness through proactive outreach and education • Provide education and clinical support to family and professional caregivers Communication & Care Coordination • Build strong rapport with patients, caregivers, care coordinators, and partner organizations in a virtual environment • Communicate clearly, compassionately, and professionally with all stakeholders • Identify and escalate urgent or concerning clinical findings according to established protocols • Collaborate with internal care teams to ensure timely follow-up and continuity of care Documentation & Quality • Maintain accurate, timely, and thorough documentation in the electronic health record (Athena) • Ensure documentation meets PocketRN clinical standards, quality expectations, and regulatory requirements • Adhere strictly to HIPAA and patient privacy standards in all virtual interactions Professional Practice & Team Engagement • Follow PocketRN workflows, clinical guidelines, and escalation pathways • Actively participate in coaching, performance feedback, and ongoing education • Contribute to continuous improvement initiatives and support a collaborative team culture • Demonstrate accountability for schedule adherence, attendance, and professional conduct Qualifications Education • Graduate of an accredited school of nursing • Current BLS certification Experience • Minimum of 3 years of direct patient care experience • Experience in geriatrics, primary care and dementia care strongly preferred • Experience in telephone triage is preferred Licensure • Current, active, and unencumbered RN license required • Licensure in all 50 states required Skills & Competencies • Strong clinical judgment, critical thinking, and assessment skills • Excellent verbal, written, and asynchronous communication skills • Ability to deliver empathetic, patient-centered care in a virtual setting • Comfortable working independently while remaining engaged with a remote team • Adaptable and eager to learn in a fast-paced health-tech startup environment Technical & Work Environment Requirements • Proficiency with EHR systems (Athena preferred), Apple/macOS proficiency and Google Workspace tools • Reliable high-speed internet connection (minimum 50 Mbps). For testing your internet speed, visit www.fast.com. • Quiet, private home workspace suitable for HIPAA-sensitive video calls • Laptop or desktop computer (Chromebooks not supported) • Additional external monitor required • Evening and Weekend shifts may be required