Job Description
Note: The job is a remote job and is open to candidates in USA. Porch Group is a leading vertical software and insurance platform, and they are seeking a Quality Assurance Auditor. The Quality Assurance Auditor is responsible for conducting thorough audits of new agents, branch, and producer sign-ups within Salesforce to ensure data accuracy, compliance, and alignment with company policies and regulatory requirements. Responsibilities Audit new agent, branch, and producer onboarding records in Salesforce for completeness and accuracy Review submitted documentation to verify required information is present and correctly categorized Check that onboarding workflows, approval processes, and escalation paths were properly followed Ensure compliance with internal policies, client requirements, and regulatory standards Identify data entry errors, missing documentation, and discrepancies in sign-up details Validate that all mandatory fields and templates are correctly used Track audit findings and maintain detailed logs of errors and inconsistencies Generate audit reports highlighting common issues, trends, and root causes Escalate critical discrepancies, compliance breaches, or recurring onboarding problems Participate in calibration sessions to ensure consistency in audit evaluations Recommend corrective actions and process improvements based on audit results Skills Demonstrates strong auditing and analytical capability when reviewing Salesforce records and onboarding documentation, ensuring data accuracy and completeness Maintains a high level of attention to detail, consistently identifying discrepancies, missing information, or documentation errors within onboarding records Effectively interprets and applies onboarding policies, procedures, and compliance requirements when evaluating documentation and system entries Communicates audit findings clearly and professionally through written reports, summaries, and documented feedback Analyzes onboarding activity across agents, branches, or producers to identify recurring documentation issues, operational risks, or process gaps Exercises objective judgment and applies evaluation standards consistently to ensure fair and accurate audit outcomes Utilizes Salesforce and related onboarding systems efficiently to review records, validate documentation, and trace activity history Leverages Excel or other reporting tools to organize audit data, analyze trends, and support reporting of findings Experience working with global and/or US based business teams Excellent written and communication skills in English language Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload Benefits Paid initial training Ongoing training to help you develop in your role and career You’re working from home, but not alone! Your team is available in real-time to help you be successful! This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you! Company Overview Porch Group is a vertical software platform for residential environments. It was founded in 2013, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is