Job Description
Note: The job is a remote job and is open to candidates in USA. Smarter Technologies is a company known for its positive work environment and support for employee growth. They are seeking a Patient Access Coordinator to handle high-volume inbound calls, schedule patient appointments, and provide support to patients over the phone. Responsibilities Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls) Schedule appointments for multiple clinical sites according to client-specific protocols Gather & input patient demographic and insurance information into the practice management system Report complex clinical issues to the appropriate supervisor/client partner Document call activity, outcomes, and other notes as needed in the client system Work collaboratively with colleagues to meet the goals and objectives of the department Assist callers and navigate them to the appropriate resources Must meet attendance and performance standards Skills Customer/patient service skills Experience handling a high volume of inbound calls Excellent communication skills over the phone Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) 1+ Year(s) of experience with HIPAA and patient privacy requirements 2+ Years of experience with medical terminology, EHR systems, and insurance processes 2+ Years of experience in healthcare customer service or clinical support environments 2+ Years of experience working in a call center EPIC System Ability to multi-task in a fast-paced environment with a high degree of attention to detail Benefits 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work) Paid Federal Holidays Bonus Program (up to $500/month) Life Insurance and Long term disability insurance are provided at no cost A few different Health Insurance plan options 401k plan matching (5%) Company Overview Smarter Technologies is a healthcare technology company that provides AI-driven revenue cycle management platforms for hospitals. It was founded in 2025, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is