Job Description
Note: The job is a remote job and is open to candidates in USA. Zillow is a leading FinTech company focused on transforming the home financing experience. The Loan Officer Development Program provides an opportunity to gain hands-on experience in mortgage origination and customer engagement, while supporting homebuyers through the loan process. Responsibilities Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers Collaborate with teammates and leaders to identify process improvements and deliver outstanding results Skills 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents You thrive in a collaborative, team-oriented environment High school diploma or equivalent Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance Growth mindset and willingness to learn complex processes and systems in a fast-paced environment Proficiency in using CRM systems, and other relevant tools Customer-centric mindset with a proactive and problem-solving attitude Must be physically located within 75 miles of our (Seattle, WA) Office Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided) Bachelor's degree in finance, business, or a related field is preferred Company Overview Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Zillow has a track record of offering H1B sponsorships, with 12 in 2026, 179 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.