Job Description
Note: The job is a remote job and is open to candidates in USA. Angi is a company focused on connecting homeowners with reliable professionals for home service tasks. They are seeking an Inbound Pro Success Representative to manage high-volume inbound calls, diagnose customer issues, and ensure pros find long-term value in their partnership with Angi. Responsibilities Manage a high volume of inbound calls from Pros looking to cancel or reduce their advertising spend Use active listening to uncover the 'why' behind the request and demonstrate the platform's value Confidently handle objections regarding lead quality, pricing, and performance to secure a 're-close.' Partner with Account Management and Support teams to resolve technical or billing roadblocks Accurately track save reasons and outcomes in the CRM to help leadership identify market trends and risks Refine 're-selling' techniques based on real-time coaching and evolving industry trends Skills Experience navigating and maintaining data integrity within a CRM (e.g., Salesforce) to track customer lifecycles Comfort using cloud-based telephony systems in a high-volume, fast-paced inbound environment Ability to quickly learn and explain digital advertising metrics and platform tools to non-technical users 1-3 years of relevant experience, ideally featuring a combination of high-volume sales and revenue retention where you were responsible for protecting a book of business Strategic Communicator: You possess the ability to think on your feet and deliver creative, high-impact solutions while navigating complex conversations under pressure Advanced De-escalation: You can maintain a calm, tactful, and professional demeanor even when dealing with highly frustrated customers, turning tense interactions into productive partnerships Goal Oriented: You are motivated by a relentless drive to meet and exceed 'Save Rate' metrics and monthly retention targets to help the team win High Coachability: You demonstrate a consistent desire to take immediate, constructive feedback and apply it effectively to improve the outcome of your very next call Benefits Full medical, dental, and vision package to fit your needs Company Equity Program Pet discount plans & retirement plan with company match (401K) Generous PTO including sick personal, vacation, volunteer time and paid holidays Work/life balance (This role is 40 hours a week, Monday-Friday) Technical equipment (i.e. laptop) provided Company Overview Angi is a technology-based tool that helps homeowners find home improvement and property renovation professionals. It was founded in 1995, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is