Job Description
Note: The job is a remote job and is open to candidates in USA. BruntWork is a company specializing in administrative support, and they are seeking a Healthcare Administrative Assistant to provide phone coverage and scheduling support for a telemedicine psychiatry practice. The role involves managing patient calls, verifying insurance information, and ensuring excellent customer service during business hours. Responsibilities • Answer incoming phone calls from patients seeking to schedule appointments • Schedule patients in the EHR system according to provider availability • Collect and verify patient insurance information for the 5 accepted insurance plans • Assist patients with uploading insurance cards and documents to the patient portal • Provide basic information about services, insurance coverage, and self-pay options • Handle autism screening appointment requests (cash-only, scheduled months in advance) • Direct emergency calls involving suicidal ideation immediately to emergency room care • Leave messages for the provider when clinical questions arise that require follow-up • Provide excellent customer service with a polite, friendly, and welcoming approach Skills • Strong customer service experience with excellent phone communication skills • Ability to be polite, friendly, welcoming, and warm in all patient interactions • Comfortable learning basic insurance verification processes • Ability to follow specific protocols for handling emergency situations • Basic computer skills for navigating EHR systems and patient portals • Reliable internet connection and quiet work environment for phone calls • Medical or healthcare background preferred but not required Company Overview • BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is Apply tot his job