Job Description
Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. They are seeking a Customer Support Representative to manage incoming customer inquiries and provide guidance on their CRM software, Brio, designed for pest control companies. Responsibilities Field incoming calls, chats, and emails into our support team Consult with customers to understand their business and recommend best practices in the use of the software Nurture customer relationships to build trust Participate in the ongoing creation and updating of best practices for role and department Operate across department boundaries Consistently increase your knowledge of the software and the industry Collaborate with other departments when necessary to help the customer be successful Help Customer become an expert on the product which includes using all features to the fullest Skills Delivery of technology training in a corporate setting in-person and via the web Proven ability to manage multiple projects with tight deadlines Customer service/support High attention to detail Excellent written and verbal communication skills Working well across departments Ability to prioritize and organize tasks Benefits Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Company Overview EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is