Job Description
Note: The job is a remote job and is open to candidates in USA. Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue through innovative software solutions. They are seeking a motivated Associate Enterprise Consultant responsible for supporting the OpenWater product by gathering project requirements and completing implementations for clients. Responsibilities Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation Building out workflow within the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming client workflows and programs Providing documentation and technical support and assistance to clients via email, screenshare, live chat, and occasional calls/meetings as needed Providing (with manager support) direct support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests Attending regular team meetings and providing updates on current projects in a concise manner Performing other job-related duties and responsibilities as may be assigned from time to time Skills Previous customer support experience, with a preference for SAAS-based applications experience and familiarity with ticketing systems Excellent verbal and written communication skills Strong customer service and follow-up skills with a high level of urgency to meet client expectations and tight deadlines Strong problem-solving and troubleshooting skills Proven ability to work well independently and as an effective member of a team Benefits Generous Paid Time Off Medical, Dental, and Vision Insurance Life and AD&D Insurance Flexible Spending Account Healthcare Savings Account 401k Retirement Plan with Discretionary Match Opportunities for Professional Growth and Development Employee Assistance Program Hybrid Remote Work Company Overview Advanced Solutions International, Inc. (ASI) is a leading global provider of cloud software and services for associations and non-profits. It was founded in 1991, and is headquartered in Alexandria, Virginia, USA, with a workforce of 201-500 employees. Its website is