Job Description
Note: The job is a remote job and is open to candidates in USA. Bonterra is a technology platform dedicated to supporting democratic and progressive causes. The EA-Client Support Specialist I will be responsible for providing exceptional customer service to Democratic campaigns and organizations, resolving client issues, and ensuring clients can effectively use the company's tools. Responsibilities Provide timely responses to inbound support requests with positivity and user empathy Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team Knowledge of primary business line/can support Digital at basic level Escalates complex or urgent issues according to documented protocols Takes direction from Leadership to meet team claiming standards Utilizes internal documentation to deliver accurate support Maintains detailed records of client interactions and resolutions Participates in team meetings and skills trainings Skills You have a demonstrated and passionate interest in Democratic + progressive politics and ideals You are good with technology You are willing to work with lots of different organizations who need our help You have at least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization You have excellent oral and written communication skills You have strong critical thinking, logical problem-solving ability, and a willingness to learn You have a professional phone manner and undying patience You have a proven ability to self-motivate and demonstrated work ethic You're detail-oriented, great at following up and don't let things slip through the cracks You have a demonstrated history of being a team player Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support Experience in customer relations or an equivalent field, though not required, is valued You have used NGP Classic or NGP7 as part of your day-to-day responsibilities You have experience using the Mobilize platform Benefits Comprehensive benefits package that supports your health, well-being and growth Bonuses Incentives Equity Company Overview Bonterra is a social good software company. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is