Job Description
Note: The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Customer Success & Billing Specialist provides technical assistance for software-related issues, manages billing processing, and ensures users can effectively utilize the Enrollware software. Responsibilities Become a product expert in Enrollware’s software Respond to support tickets and phone calls in a timely manner Provide training and look for opportunities for customers to make better use of the software Assist in creating and updating current documentation Contribute to internal project process initiatives Respond to billing inquiries and follow up on outstanding balances Skills Outstanding communication, organizational, and time management skills Experience supporting SaaS software applications Excellent oral and written communication skills Proven ability to research and solve customer issues Self-motivated and dependable in a remote work environment Experience with billing processes Experience with SaaS customer success Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types Company Overview Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of over 2,100 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. It was founded in 2018, and is headquartered in Auburn, Alabama, USA, with a workforce of 1001-5000 employees. Its website is