Job Description
Note: The job is a remote job and is open to candidates in USA. American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans, assisting callers with a wide range of topics from benefit information to problem resolution. Responsibilities Receives and responds to incoming telephone calls Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner Communicates professionally at all times Ascertain the nature of the call and record information in the ASH proprietary systems Look up caller information using proprietary ASH systems and provide information to the caller Forward logs requiring further research to the appropriate department Utilize appropriate resources, including those online; to provide timely responses Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner Meet or exceed minimum key job accountabilities established for the Customer Service Representative position Maintains safe, secure, and healthy work environment by following all legal and compliance requirements Complete all ASH and CSS trainings timely Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel Responds to requests for internal and external customers and/or clients, as required Performs other duties as assigned Complies with all policies and standards Skills High School Diploma or GED certificate required 1 year experience performing customer service duties; inbound call center experience preferred Basic computer skills Strong verbal communication skills Ability to utilize and maneuver in multiple systems during a single interaction Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships Ability to display excellent customer service to meet the needs and expectations of both internal and external customers Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment Ability to effectively organize, prioritize, multi-task and manage time Demonstrated accuracy and productivity in a changing environment with constant interruptions Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions Ability to exercise strict confidentiality in all matters Ability to see, speak, and hear other personnel and/or objects Ability to communicate both in verbal and written form Ability to travel within and around the facility or Work from Home (WFH) environment Capable of using a telephone, computer keyboard, and mouse Ability to lift up to 10 lbs Inbound call center experience preferred Company Overview American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others. It was founded in 1987, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is