Job Description
Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner, while demonstrating empathy and professionalism. Responsibilities Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries Inputs standard customer requests into Company systems Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner Enters service and route data into computer for billing and route scheduling purposes Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement Performs other job-related duties as assigned or apparent Skills An Associate's or Bachelor's degree Knowledge of the waste management industry Experience using bilingual skills in a business environment High School diploma or G.E.D Minimum of 1 year of experience in a call center or other customer service related environment Experience working in a team environment Applicants must be able to work 2 Saturdays per quarter (Saturday 8am-12pm CST) Applicants must be able to work any 8 hour shift between the hours of 6am- 6pm CST Applicants must demonstrate a positive attitude and a willingness to contribute to team success This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service There will be mandatory queue work between calls that must be cleared daily The ideal candidate would come from an internal CSR1 National Accounts or (higher-level tier) CRC role We prefer internal CRC National Accounts experience Benefits Comprehensive medical benefits coverage Dental plans and vision coverage Health care and dependent care spending accounts Short- and long-term disability Life insurance and accidental death & dismemberment insurance Employee and Family Assistance Program (EAP) Employee discount programs Retirement plan with a generous company match Employee Stock Purchase Plan (ESPP) Paid Time Off (PTO) Benefits Company Overview Republic Services provides comprehensive environmental services to support business, home and community. It was founded in 1998, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Republic Services has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 22 in 2024, 14 in 2023, 17 in 2022, 26 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.