Job Description
Note: The job is a remote job and is open to candidates in USA. TriVerity, a Velera Company, is seeking a Collection Representative II to manage a portfolio of charged-off accounts. This role involves utilizing collection strategies, negotiating payment arrangements, and ensuring compliance with regulatory policies while assisting consumers in resolving their debts. Responsibilities Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater Utilize various collection strategies and skip tracing techniques to locate right parties when necessary Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions Identify and provide resources to assist members in resolving their obligations Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections Establish and maintain payment arrangements consistent with company standards Dorm, close, and make recommendations on accounts in line with established guidelines Make second voice calls as necessary to assist other collectors Follow up on specific accounts that meet department criteria to ensure all work has been completed Evaluate accounts where resolution is not possible and recommend for further review when appropriate Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies Accurately and promptly document all account activity Perform other duties as assigned Skills Minimum (1) year collections or sales experience preferred High school education or GED equivalent Benefits Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Company Overview Velera provides financial technology and processing solutions for credit unions. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is