Job Description
Note: The job is a remote job and is open to candidates in USA. Big Health is a remote-first company dedicated to improving mental health through digital therapeutics. The Client Success Associate will manage relationships with small and mid-sized employer clients, focusing on enrollment support and engagement with Big Health's products. Responsibilities Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner Identify opportunities to help clients expand engagement of our products within their populations Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes Become a product expert and internal champion for clients as we improve our products Skills At least 1 year of enterprise account management experience Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues Strong empathy for customers and their success Ability to manage deadlines and prioritize in a fast-paced environment Strong attention to detail Outstanding written and verbal communication skills Growth mindset and willingness to partner and learn from your peers Desire to develop presentation and storytelling capabilities through PowerPoint An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples' lives Benefits Generous vacation policy Professional development fund Flexible working arrangements Competitive salary packages including stock options Company Overview Big Health is a digital therapeutics company operating a healthcare portal to offer behavioral programs for mental health issues. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is