Job Description
About the position The Arizona Humane Society is looking for a dedicated and motivated Bilingual Pet Resource Center Specialist to support pet parents and good samaritans navigate the best options to care for the animals of our community. If you are a motivated individual who wants to help supply resources to clients for injured, orphaned, stray, healthy, owned and displaced animals please continue to read below. Responsibilities β’ Efficiently handle constant, incoming calls from multiple queues. β’ Make outbound callbacks. β’ Provide resources and information through compassionate counseling. β’ Schedule appointments for various AHS departments supported by the PRC. β’ Collect and enter data using multiple databases. Requirements β’ High school diploma / GED. β’ Minimum of two years of experience in a customer service OR call center position required. β’ Must be bilingual in English/Spanish. β’ Must possess excellent customer service and interpersonal skills. β’ Ability to perform accurately and efficiently in a fast-paced environment using multiple databases while conversing with customers. β’ Ability to answer inbound calls from multiple queues and make outbound callbacks in a timely, courteous, compassionate, and professional manner. β’ Ability to respond quickly to changes and expansions as needed to meet the ongoing needs of the organization and our customers. β’ Ability to display mental and emotional resilience when faced with high stress situations. β’ Meet/exceed AHS, PRC, and individual goals/KPI's. β’ Ability to work weekends. Benefits β’ Competitive salary β’ Medical, Dental and Vision Plans β’ Health Savings Account and Flex Spending Account options β’ Free Employee Assistance Program β’ Free Life Insurance, Short Term and Long-Term Disability β’ 401(k) with employer contribution β’ Generous PTO program β’ Up to 8 paid holidays per year β’ Discounts on veterinary services β’ Discounted bus and light rail passes β’ Employee Wellness Plans and Activities β’ Employment may qualify for the Public Service Loan Forgiveness (PSLF) program Apply tot his job