Job Description
Note: The job is a remote job and is open to candidates in USA. Coloplast is a leading medical device company focused on developing and marketing products for intimate healthcare needs. They are seeking a Bilingual Continence Care Consumer Advisor responsible for supporting and educating end-users, caregivers, and clinicians on Coloplast products and services. Responsibilities Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner Utilize available resources to stay current with industry developments and competitor's products, services and business activities Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service Complete monthly inbound and outbound call activity goals Other duties as assigned Skills Associates or Bachelor's degree and / or a combination of at least 1 - 6 years' healthcare customer service/sales experience Bilingual in English & Spanish Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone Self-driven, to-the-point communicator Highly structured approach with attention to detail and proper documentation of all work Excellent verbal and written communication skills Intermediate computer skills in MS Excel, PowerPoint and Word Critical thinking and problem solving skills Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool Able to work well in cross-functional teams, independent, yet a team player Passionate about identifying the correct solution and improving the end-user's quality of life Ability to travel (approximately 10%) Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies Experience in a call center environment preferred Healthcare industry experience preferred Benefits Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Access to company sponsored wellness programs and mental health resources. Paid leave of absence for qualifying events. Generous paid parental leave for both birthing and non-birthing parents. A competitive 401(k) plan with company match that vest immediately. Financial planning services to help you secure your future. Corporate discount programs for goods and services. Generous paid time off. Flexible work hours. Flexible work arrangement options to help you balance your personal and professional life may be available. Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. Company Overview Coloplast is a manufacturer of medical devices that offers ostomy, continence, and wound care products. It was founded in 1957, and is headquartered in Humlebæk, Hovedstaden, DNK, with a workforce of 10001+ employees. Its website is