Job Description
Note: The job is a remote job and is open to candidates in USA. Hoffmann Brothers is a leader in HVAC, plumbing, electrical, and appliance repair, committed to improving life in every home. As an Appliance Service Professional, you will complete in-home service calls, repairing various household appliances and providing exceptional customer service. Responsibilities Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises Disassemble appliances to inspect for wear, corrosion, or faulty components Tighten, align, clean, and lubricate appliance parts as needed Read schematics, wiring diagrams, and use diagnostic tools like multimeters Repair or replace defective components, including circuit boards, motors, belts, and heating elements Ensure compliance with regulations regarding the recovery and recycling of refrigerants Maintain a clean, well-stocked company vehicle Communicate effectively with customers and provide clear service explanations Utilize our Service Systems Process to manage service calls efficiently Skills Minimum of 1+ years' experience in appliance repair and installation Strong customer service and communication skills Ability to adapt communication styles to ensure a great customer experience Strong organizational skills to document job details for future reference Willingness to collaborate, share knowledge, and continuously improve processes Ability to communicate with dispatchers to ensure accurate scheduling Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices Regularly required to sit, stand, walk, kneel, squat, and stoop Frequent use of hands to handle controls; ability to hear and speak clearly Ability to climb ladders, work in hot/cold environments, and operate in confined spaces Ability to lift and move equipment weighing 50+ lbs Work conditions vary by season and job scope; must be prepared for outdoor work Strong communication is essential to coordinate with customers, vendors, and co-workers Benefits 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Qualified Dependents Paid Time Off - Starting Day 1 401(K) with Competitive Company Match (HB doubles your contribution) A Supportive Work Environment and Healthy Work-Life Balance No On-Call or Weekends Paid Training and Leadership Development Programs Numerous Opportunities for Career Growth And much more! Company Overview Hoffmann Brothers is a Mechanical, Electrical, and Plumbing (MEP) contractor serving customers in St Louis and Nashville. It was founded in 1981, and is headquartered in St Louis, Missouri, USA, with a workforce of 501-1000 employees. Its website is