Job Description
Job Overview & Responsibilities: The Regional Manager, Patient Access – Regionalized Scheduling will oversee region-level scheduling operations across a defined geographic area. This leader ensures consistent execution of centralized scheduling workflows, service standards, and operational KPIs to deliver a best-in-class patient experience. Supporting the Director, this role drives performance, coaching, and adoption of regionalized scheduling processes across all clinics within the assigned region. Essential Functions: Leadership & Team Management : Lead, coach, and develop district-level scheduling supervisors and staff across the assigned region. Conduct regular check-ins, performance evaluations, and skill development plans. Cascade enterprise and division-level goals, ensuring alignment with organizational KPIs. Foster a culture of accountability, collaboration, and patient-first service. Operational Oversight: Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardized workflows. Ensure consistent execution of scripts, scheduling protocols, and documentation requirements across all clinics. Monitor regional compliance with scheduling accuracy, service level agreements, and productivity standards. Identify operational gaps and partner with district and clinic leaders to resolve them. Patient Experience & Satisfaction: Ensure all scheduling interactions reflect a patient-centered philosophy and deliver a warm, accurate, and proactive experience. Review patient complaints, delays, and feedback to drive improvements and close service gaps. Partner with scheduling supervisors and clinical operations leaders to remove obstacles impacting timely scheduling and patient readiness. Process Improvement & Compliance: Track and report regional KPIs, including call volumes, wait times, scheduling completion rates, and template utilization. Use data to identify trends, workflow issues, and opportunities to increase efficiency and minimize delays. Recommend and implement best practices originating from enterprise, division, or regional pilots. Ensure compliance with privacy regulations, payer requirements, and internal quality standards. Collaboration & Reporting: Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of scheduling activities. Serve as the primary operational link between regional operations and the Director. Participate in workgroups, pilots, and change initiatives to scale improvements across the practice. Training and Development: Deliver training, onboarding, and ongoing competency development for scheduling staff. Reinforce workflow standardization, documentation accuracy, and patient communication excellence. Identify skill gaps and collaborate with enterprise training teams when needed. Strategic and Administrative Duties: Support regional workforce planning, staffing models, and scheduling coverage for scheduling roles. Provide regular status updates, performance summaries, and improvement plans to the Director. Lead local change management as new tools, processes, and technologies are deployed . Qualifications & Pay Range: Required Skills & Abilities Strong working knowledge of scheduling protocols, template management, and call center workflows. Proven ability to coach teams, manage performance, and implement standardized processes. Excellent interpersonal communication, analytical, and problem-solving skills. Experience with Epic or similar HER platforms strongly preferred. Required Credentials Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience) 5+ years of progressive experience in patient access, call center operations, or healthcare scheduling. 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings. Remote Requirements Remote role requiring consistent attendance and schedule adherence. Constant use of computer systems, telephony platforms, and EMR software. Ability to sit for extended periods and perform repetitive tasks. Company Overview: Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the # PTSLife today! To see what #PTSLife is like, visit Instagram , Facebook, and LinkedIn .