Job Description
Job Title: Remote Patient Coordinator (Full-Time) Location: 100% Remote. Company: NOVA Plastic Surgery & Dermatology Position Summary NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation. This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion. Core Responsibilities Answer all inbound phone calls without delay Respond to webchats, online forms, and digital leads in real time Convert inquiries into booked consultations using structured protocols Schedule patients into correct appointment types based on services Enter and manage all lead activity inside CRM Execute follow-ups on missed calls, unconverted leads, and incomplete bookings Maintain precise documentation of all interactions Escalate clinical or complex questions appropriately KPIs 100% call answer rate during scheduled hours Lead-to-consult conversion rate Speed to response across all channels Daily consults booked CRM accuracy and task completion Requirements (Mandatory) Direct experience in plastic surgery, dermatology, or medical aesthetics Prior role in patient coordination, call center, or consult booking within aesthetics Strong understanding of aesthetic treatments and patient flow Proven ability to convert leads into booked consultations Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar) High-volume call handling with consistent performance Clear, confident communication and control of the call Must be able to work during EDT time zone with hours from 9am- 6pm What Success Looks Like No missed calls Immediate engagement with every lead High conversion from inquiry to consult Accurate scheduling aligned with services and provider availability Full command of company services and positioning Compensation Hourly base: $22–$28/hour (based on experience) Performance bonus tied to consult volume and conversion rate Schedule Full-time Must align with clinic hours, including evenings and weekends About NOVA Plastic Surgery & Dermatology A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.