Job Description
Acumen Technology is a leading Managed Services Provider specializing in financial institutions, healthcare, and security-focused organizations. They are seeking a confident and passionate NOC Analyst to join their team for a second shift, responsible for monitoring alerts, managing service tickets, and supporting after-hours calls. Responsibilities Client Backup Checks Review and verify the success of scheduled backups across multiple platforms and clients Alert Triage Monitor, review, and troubleshoot automated alerts generated by Acumen's systems Service Ticket Management Triage and troubleshoot tickets assigned to the team; escalate to higher‑tier resources when appropriate After‑Hours Call Support Field and respond to incoming after‑hours client calls during the second shift, resolving issues within scope or escalating appropriately Disaster Recovery Testing Deploy and document virtual environments in the cloud using client backup solutions New Client Onboardings Assist with onboarding new clients into Acumen's systems and tools Tool Management & Monitoring Manage and support Acumen's monitoring, management, and security platforms across clients Continuous Improvement Identify opportunities to improve monitoring coverage using existing tools or new solutions Documentation & Time Tracking Accurately track time and maintain detailed documentation within service tickets Client Communication Provide clear, professional communication to clients during troubleshooting and incident response Have fun working Be serious about mastering technology Skills Applicants should be located in or around the Nashville area for those days that we are in the office Intermediate understanding of operating systems, business applications, printing systems, and network systems Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time Benefits Hybrid workplace 100% employer paid health insurance (medical and dental) Mileage and phone reimbursement Fun working environment and culture 401k with a maximum 4% match Company Overview Acumen Technology offers managed IT services, cyber security, cloud, IT consulting, VOIP, data backup and disaster recovery services. It was founded in 2016, and is headquartered in Nashville, Tennessee, USA, with a workforce of 11-50 employees. Its website is