Job Description
What You’ll Do Accurately enter and review customer orders in a custom order‑entry system Validate measurements, dimensions, pricing, and specifications prior to production Interpret technical drawings and special ordering instructions Communicate with customers, sales, and internal manufacturing teams Proactively follow up on pending or incomplete orders Manage specialty and technical order requirements Issue credits and no‑charge orders according to company process Follow SOPs, quality standards, and 5S guidelines Support business needs, including regular mandatory overtime What We’re Looking For Self‑starter who works independently and takes ownership of results High attention to detail—accuracy is critical Comfortable working with measurements, dimensions, and specifications Call‑center or customer‑facing experience in manufacturing, medical, or financial services Strong data entry and computer skills (Word, Excel, CRM/order systems) Clear written and verbal communication skills Ability to meet productivity standards (typing and 10‑key experience preferred) Required Qualifications High school diploma or GED Minimum of 2 years of data entry, office or call center customer service experience Proficiency with MS office Products including Word, Excel, PowerPoint and Outlook and order entry systems Solid computer work experience with PC or Web based CRM applications and databases Customer facing communication experience Strong data entry proficiency typing 40 WPM, 10-key 8,000 KPM Schedule Full-time Remote with 3-4 weeks onsite initial training 8-10-hour shifts Day shift Monday-Friday Overtime and weekends as needed during peak periods Benefits 401(k) with company matching Medical, dental, and vision insurance Flexible spending account Life insurance Paid time off Pay Range $19.00