Job Description
Job Description: We are seeking an experienced IT Field Service Engineer to provide hands-on technical support across multiple onsite healthcare locations throughout the United States, with approximately 75% travel—primarily on the West Coast . Key Responsibilities: Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting Support end‑user computing environments and associated applications Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features Install, configure, and support third‑party software applications Utilize remote monitoring and troubleshooting tools to resolve issues efficiently Create, manage, and deploy workstation images using enterprise imaging tools Leverage Windows PowerShell for task automation and configuration management Install, monitor, and remediate antivirus and anti‑malware solutions Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity Support cloud and hybrid environments Document configurations, procedures, and resolutions Deliver excellent customer service while managing multiple priorities effectively Travel & Physical Requirements (Important): 75% travel required , primarily to onsite locations across the West Coast Ability to bend, stand, and work with technical hardware Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required Required Experience & Skills: 3–5 years of experience supporting Windows workstation environments Strong knowledge of: Windows Active Directory, Group Policy, and Domain Controllers Remote troubleshooting tools and techniques Antivirus and anti-malware solutions and remediation PowerShell scripting and basic task automation Networking fundamentals (TCP/IP, firewalls, routing, VPN clients) Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar) Cloud and hybrid IT environments Excellent troubleshooting, analytical, time-management, and customer service skills Strong verbal and written communication abilities Preferred Qualifications: Experience supporting distributed or field-based environments Experience in regulated or security-focused environments Familiarity with infrastructure and endpoint security best practices Work Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m. Occasional evenings or weekends required based on on-call scheduling and business needs Telecommuting & Technical Requirements: Telecommuting available on an as-needed basis Must maintain reliable home internet: Cable or Fiber connection Minimum 20 Mbps download / 5 Mbps upload If this sounds like you—a hands-on problem-solver who thrives in fast-paced, field-based environments and enjoys tackling complex issues as they arise—we encourage you to apply. Compensation Range $30 - $45/hour with opportunity for overtime pay