Job Description
Mains'l Services is dedicated to empowering individuals with choice and control over their care. The Operations Support Specialist plays a crucial role in supporting the day-to-day operations of the Minnesota Financial Management Services (FMS) program, ensuring compliance and efficiency in service delivery. Responsibilities Deliver FMS services in compliance with state and federal regulations Serve as a knowledgeable resource on Minnesota self-directed services Respond to calls and emails within one business day Process documentation accurately and within established timelines Collaborate across teams to resolve issues and improve processes Maintain high standards for productivity, accuracy, and customer service Enter and manage participant budgets Process invoices, reimbursements, and payments Maintain accurate participant, employee, and vendor records Track spending and ensure alignment with approved budgets Support onboarding for participants and employees Ensure all documentation is complete and compliant Guide employees through onboarding and system setup Coordinate background checks, enrollment steps, and required notices Verify eligibility and monitor ongoing compliance Conduct monthly audits and resolve discrepancies Review budgets, payroll, and financial activity for accuracy Support reporting and ensure adherence to FMS regulations Assist with system updates, testing, and implementation Manage high-volume data entry with strong accuracy Track progress and communicate updates to the team Skills Deliver FMS services in compliance with state and federal regulations Serve as a knowledgeable resource on Minnesota self-directed services Respond to calls and emails within one business day Process documentation accurately and within established timelines Collaborate across teams to resolve issues and improve processes Maintain high standards for productivity, accuracy, and customer service Enter and manage participant budgets Process invoices, reimbursements, and payments Maintain accurate participant, employee, and vendor records Track spending and ensure alignment with approved budgets Support onboarding for participants and employees Ensure all documentation is complete and compliant Guide employees through onboarding and system setup Coordinate background checks, enrollment steps, and required notices Verify eligibility and monitor ongoing compliance Conduct monthly audits and resolve discrepancies Review budgets, payroll, and financial activity for accuracy Support reporting and ensure adherence to FMS regulations Assist with system updates, testing, and implementation Manage high-volume data entry with strong accuracy Track progress and communicate updates to the team Strong attention to detail and ability to manage multiple priorities Excellent customer service and communication skills Comfort working with data, systems, and problem-solving Ability to work independently in a fast-paced environment Proficiency with Microsoft Office (Excel experience preferred) Experience with data entry or database systems Experience in human services or supporting individuals with disabilities College degree Benefits Paid training Education Assistance – up to $2,000 per year 401(k) with company match Paid Time Off and Sick Time Health, Dental, and Vision Insurance Life Insurance Opportunities for growth and advancement And more Company Overview Mains'l Services supports specially challenged people by rendering financial management, mental and behavioral health services. It was founded in 1989, and is headquartered in Brooklyn Park, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is