Job Description
Position: Help Desk Technician (MSP Experience Required) (Alpharetta) Help Desk Technician (MSP Experience Required) $55, + Full Benefits | Hybrid (4 Days Remote/ 1 Day in Office) About the Company Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partner offering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers. About the Role Were expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, youll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home. What Youll Do • Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service • Monitor, maintain, and report on client systems using RMM tools • Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training • Assist with administration of O365, Windows Server environments, and Terminal Services • Configure, upgrade, and support Intel-based desktops and laptops • Work closely with clients to translate issues into clear, actionable solution What You Bring • Minimum 1 years of MSP indsutry experience • Hands-on experience with Windows 8.1/10, Microsoft Office ), and email clients (POP3, SMTP, IMAP, O365) • Basic administration of Windows Server ), Active Directory, and Terminal Server • Experience with O365 user/admin tasks • Understanding of IP networking, switches, wireless, and NICs • Experience with remote monitoring and maintenance tools • Strong communication, patience, and customer-service-oriented mindset Benefits • 401(k) with matching • Medical, dental, vision, and life insurance • Paid time off • Stable, supportive, growth-oriented work environment Apply tot his job