Job Description
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. As a Functional Support Specialist, you will assist small and medium-sized business customers in North America by providing timely solutions and collaborating with various teams to enhance customer satisfaction. Responsibilities Become proficient in utilizing Odoo's SaaS/Cloud-based applications Prioritize and implement innovative solutions for resolving customer inquiries Effectively communicate ideas and solutions to customers using written and verbal methods Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback Actively participate in testing new and updated products, offering insights for improvement Address Tier 1 and 2 issues via email, chat, and phone Collect and convey user feedback to the product team to contribute to feature development Skills Bachelor's degree SaaS familiarity and knowledge of G Suite Ability to communicate technical concepts clearly and effectively, both written and orally Ability to learn quickly Thrive in a critical learning and social setting, embracing new challenges and opportunities Business experience at an ERP Experience/knowledge with tickets-support Previous work experience in a fast-growing startup environment Sociable and outgoing Benefits Healthcare Dental Vision Life Insurance FSA HSA Matching 401K Matching Commuter Benefits PTO (Paid-time-off) Paid sick days Paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees Company Overview Odoo is an open-source business software that provides ERP and CRM solutions. It was founded in 2005, and is headquartered in Louvain-la-neuve, Vlaams-Brabant, BEL, with a workforce of 5001-10000 employees. Its website is