Job Description
A FirstCall Mechanical Company FIELD SERVICE MECHANIC Location: Remote - USA **This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.** WHO IS FIRSTCALL MECHANICAL? KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated JOB RESPONSIBILITIES Installation : Setting up new equipment and ensuring it operates correctly. Maintenance : Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition. Repairs : Diagnosing and fixing issues with malfunctioning equipment. Troubleshooting : Identifying problems and implementing solutions to restore equipment functionality and reduce downtime. Customer support : Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment. Documentation : Keeping detailed records of services performed, assets used, and customer interactions. Travel : Frequently going to various customer sites to provide on-site service. ACCOUNTABILITIES Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry. Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs. ORGANIZATIONAL ALIGNMENT This position reports to the Field Service Superintendent.