Job Description
At arenaflex, we're a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We're a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations, and delivers great customer experiences. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're looking for a talented Strategic Customer Development Manager to join our team. **About arenaflex** arenaflex is a leader in the financial industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. We're a company that thinks big and does big things, and we're always looking for talented individuals who share our passion for innovation and customer satisfaction. **About the Role** As a Strategic Customer Development Manager, you'll play a critical role in deepening relationships with our clients and identifying opportunities to increase value through growth. You'll partner with key executives and AP managers to create long-term, meaningful relationships and help optimize rebates and benefits received from arenaflex. You'll also collaborate with our Field Sales Associates, Product Advisors, and value chain partners to ensure each client's needs are met in a seamless and beautiful way. **Responsibilities** • Manage a portfolio of clients with a focus on retention, growth, and risk management • Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards • Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration • Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior • Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities • Resolve issues and provide solutions to clients in a timely manner • Monitor portfolio metrics and perform quarterly account reviews • Partner across the value chain to meet client needs **Competencies** • Demonstrate abilities to build relationships and influence at a wide range of levels • Strong verbal and written communication skills, both in person and over the phone • Problem solver capable of synthesizing information to make informed decisions • Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio • Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to arenaflex's solutions • Design and implement plans in partnership with the client's AP and internal arenaflex partners to ensure the company meets their expected return with our card programs • Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services • Work independently and seek out feedback and data to reflect on and improve own performance • Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities • Project and process management, interpersonal influence, networking, project ownership, and workflow management skills **Requirements** • At least 5 years of experience in a Business Client-facing role • Bachelor's Degree (Preferred) • At least 7 years of experience in a Business Client-facing role (Preferred) • At least 2 years of experience supporting business credit card products (Preferred) **What We Offer** • Competitive salary: $125,300 - $143,000 (Remote-Eligible) • Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI) • Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being • Opportunities for career growth and professional development • Collaborative and dynamic work environment • Recognition and rewards for outstanding performance **Why Join arenaflex?** • arenaflex is a leader in the financial industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. • We're a company that thinks big and does big things, and we're always looking for talented individuals who share our passion for innovation and customer satisfaction. • Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're looking for talented individuals to join our team. • We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. • We're committed to diversity and inclusion in the workplace, and we welcome applications from qualified candidates from all backgrounds. **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **Accommodations** If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site. Apply for this job