Job Description
Are you a customer service professional with a passion for delivering exceptional experiences and a knack for building lasting relationships? Do you have a strong background in communication and a proven track record of success in a fast-paced, dynamic environment? If so, we invite you to join arenaflex, a leading provider of innovative plumbing services, as a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist). **About arenaflex** arenaflex is a fast-growing, customer-centric company that's revolutionizing the plumbing services industry with its cutting-edge technology and commitment to excellence. As a ServiceTitan Specialist, you'll play a vital role in guiding customers from their first call through job completion, building trust, ensuring smooth operations, and delivering an exceptional customer experience. With a focus on innovation, customer satisfaction, and employee growth, arenaflex offers a stable, long-term opportunity in an essential industry. **Job Summary** As a Spanish Bilingual Customer Service Representative – Plumbing Services Expert (ServiceTitan Specialist), you'll be the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. You'll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. Your primary responsibilities will include: * Converting high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication * Dispatching plumbers via ServiceTitan, aligning technician expertise and availability with customer needs * Processing invoices and managing billing workflows within ServiceTitan, ensuring accuracy and timeliness * Maintaining proactive communication with customers throughout their service journey—from first contact through job completion * Delivering exceptional support across diverse plumbing services, including emergency drain cleaning, faucet installations, water heater replacements, and whole-home water line re-piping projects * Executing administrative tasks related to CRM and service coordination with efficiency and precision * Building strong, lasting customer relationships that foster repeat business and generate positive reviews **Responsibilities** * Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication * Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs * Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness * Maintain proactive communication with customers throughout their service journey—from first contact through job completion * Deliver exceptional support across diverse plumbing services, including: + Emergency drain cleaning + Faucet installations + Water heater replacements + Whole-home water line re-piping projects * Execute administrative tasks related to CRM and service coordination with efficiency and precision * Build strong, lasting customer relationships that foster repeat business and generate positive reviews **Requirements** * Exceptional English communication skills with clear, professional pronunciation (minimal accent) * Bilingual (English/Spanish) strongly preferred to support a diverse customer base * Customer service experience with US-based clients, with proven cultural and communication alignment * ServiceTitan experience highly preferred and a strong competitive advantage * Strong technical aptitude and ability to quickly master CRM/service management tools * Full-time availability with commitment to a consistent 40-hour work week * High attention to detail, self-motivated, and proactive in workflow management * Ability to excel in an independent remote work environment while maintaining productivity and quality * Experience in service industry or home improvement sector preferred (but not required) **Independent Contractor Perks** * HMO coverage (for eligible locations) * Permanent work-from-home arrangement * Immediate hiring **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative, dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success **How to Apply** If you're a motivated, customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this opportunity, please contact our recruitment team at [arenaflex email address]. We look forward to connecting with you! Apply for this job