Job Description
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where creativity, innovation, and collaboration come together to drive business growth? Look no further! arenaflex, a leading company in the travel industry, is seeking a highly motivated and experienced Senior Program Manager to join our Customer Experience team. As a Senior Program Manager, you will play a critical role in shaping the customer journey across various audiences and channels, identifying opportunities for improvement, and driving innovative solutions to delight our customers. You will work closely with cross-functional teams to achieve business goals, leveraging your expertise in project management, strategic thinking, and problem-solving to drive results. **About arenaflex** arenaflex is a dynamic and innovative company that is passionate about delivering elevated experiences to our customers. We believe in the power of collaboration, diversity, and creative thinking, and we are committed to creating a culture that celebrates these values. Our team is dedicated to making a positive impact on the lives of our customers, and we are seeking like-minded individuals who share our passion for delivering exceptional customer experiences. **Key Responsibilities** As a Senior Program Manager, you will be responsible for: * Evaluating arenaflex's current customer experience strategies and touchpoints, documenting, redefining, optimizing, and measuring them * Understanding and mapping the arenaflex journey for various audiences and channels * Proactively identifying opportunities, failures, gaps in seams in the process, and developing a case/plan to resolve as many as possible * Managing CX workstream activities to achieve business goals * Serving as a Subject Matter Expert (SME) on all CX projects, journey stage opportunities, developing and implementing initiatives to further drive enhancements * Developing and leading project pilot strategy **Essential Functions** * Strong project management skills, with the ability to prioritize and successfully manage multiple projects/deadlines simultaneously * Excellent communication skills, both verbal and written, with the ability to influence at all levels of the organization * Ability to think creatively, lead a team to solve problems collaboratively, and work quickly under deadlines * Strong attention to detail and proofreading skills * Consistently prioritizes safety and security of self, others, and personal data * Embraces diverse people, thinking, and styles **Preferred Qualifications** * +2 years of project management experience, preferably in an agile environment * Experience working on digital transformation projects * Travel and/or tourism industry experience * Highly motivated self-starter that gets results * Strong strategic, analytical, and decision-making skills * Ability to work independently to identify problems, collect data, establish facts, draw valid conclusions, and solve problems in a timely and accurate manner **What We Offer** * Competitive salary, profit-sharing program, recognition, and performance incentives * 401(k) with generous company contributions up to 5% * Paid time off, including vacation, holidays, paid personal time, birthing parent, and parental leave * Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Access to more than 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, such as car and hotel rentals, arenaflex Vacations Packages, auto, home, and pet insurance, legal services, and childcare **Work Environment** * Delta Vacations Corporate Headquarters, Atlanta, Georgia * Full-time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand * Domestic travel may be required to fulfill assigned responsibilities **How to Apply** If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are dedicated to providing reasonable accommodations to individuals with disabilities. **Accommodation Request** If you require accommodation to participate in the job application or interview process, please contact us to request accommodation. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply for this job