Job Description
At arenaflex, we're passionate about transforming the way fans watch and engage with live sports. Our team of builders, storytellers, and sports fanatics is dedicated to spotlighting the moments and athletes that matter most. We're seeking a Seasonal Customer Support Representative to join our Customer Support Team from September 2025 to March 2026. As a key member of our team, you'll be responsible for providing industry-leading customer service and support to our customers. If you're a confident, outgoing, and customer-focused individual who enjoys diving into issues and helping customers solve problems, we want to hear from you. **About arenaflex** arenaflex is a global sports media company that's revolutionizing the way fans watch and engage with live sports. Through exclusive partnerships and dedicated platforms, we serve die-hard communities in more than 25 sports—many of which are overlooked by traditional media. With over 50,000 live events streamed annually and a growing library of original programming, arenaflex is reshaping the sports media landscape for passionate fans worldwide. **The Role** As a Seasonal Customer Support Representative, you'll be part of our growing wrestling technology software company, Trackwrestling. Our mission is to provide the best wrestling software in the world, and our Customer Support Team is an integral part of that mission. We're seeking authentic, outgoing, and customer-focused individuals who are passionate about helping and teaching. You'll be responsible for providing timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email. You'll also serve as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience. **Responsibilities** * Provide timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email * Serve as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience * Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer * Maintain and update customer accounts per department policies and guidelines * Successfully meet all agent and department performance metrics * Assist supervisors with various projects and tasks as they arise **Knowledge, Skills, and Abilities** * Two years of experience on the Trackwrestling platform * Two years of customer service experience preferred * The ability to communicate (spoken and written) effectively with a vast variety of customers and specifically be able to provide a clear understanding of technical issues/steps to resolve * Keen problem-solving skills and willingness to take initiative * Demonstrate a sense of urgency and ownership * Strong time management skills * Value hard work and take personal pride in the work you do * Computer knowledge * Must be able to work shifts during the following times to support peak volumes: + November 19-25 + December 1-14 + January 7-11 **Bonus Points** * A love and knowledge of wrestling * Tournament management experience * An intrinsic need/desire to help people * Computer networking skills * A desire to learn about technology **Our Commitment to Diversity** arenaflex exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans. We're committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, arenaflex uses a blind recruiting process that supports more objective, inclusive hiring decisions. **What We Offer** * Competitive pay * The opportunity to truly make a difference in the lives of our customers * A dynamic and inclusive work environment * Opportunities for career growth and learning * A chance to be part of a team that's passionate about sports and making a difference **How to Apply** If you're a motivated and customer-focused individual who is passionate about sports and helping others, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. Apply for this job