Job Description
At arenaflex, we're passionate about igniting the adventurous spirit within our customers and building a community that shares our love for the outdoors. As a Seasonal Customer Care Representative, you'll play a vital role in delivering exceptional support and assistance to our customers across various contact channels, including phones, chat, and email. If you're passionate about the outdoor industry, enjoy talking to people, and thrive in a fast-paced environment, we'd love to hear from you. **About arenaflex** arenaflex is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports, and the outdoor lifestyle. We're committed to building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back to the community. Our passion for community, sports, and lifestyle drives everything we do, and we're constantly looking for ways to innovate and improve our customer experiences. **The Job** As a Seasonal Customer Care Representative, you'll be responsible for ensuring our customers receive exceptional support and assistance across various contact channels. Your tasks will include: * Providing product knowledge and order assistance to customers through phone calls, chat, and emails * Addressing customer feedback and resolving issues in a timely and effective manner * Maintaining an extensive knowledge of all products offered by arenaflex, regularly updating your understanding through training and educational resources * Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management * Responding to customer emails from the feedback page, addressing customer service-related issues in Power Reviews, and moderating social media channels * Collaborating with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach * Assisting customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more **The Perks** As an arenaflex team member, you'll enjoy a range of benefits and perks, including: * Employee discount and access to pro deals on most products we sell * Access to Free Rentals and Discounted Shop Service & Labor, amongst other arenaflex Extras * Team Events and Recognition-based rewards * 40 Hours of Paid Volunteer Time Off * Paid Sick Leave * Charitable giving match * Employee Assistance Program * Access to Employee Resource Groups * Retail quarterly bonus program **The Opportunity** We're looking for a highly motivated and customer-focused individual to join our team as a Seasonal Customer Care Representative. If you're passionate about the outdoor industry, enjoy talking to people, and thrive in a fast-paced environment, we'd love to hear from you. As a Seasonal Customer Care Representative, you'll have the opportunity to: * Work in a dynamic and supportive team environment * Develop your skills and knowledge in customer service, sales, and product knowledge * Contribute to the growth and success of arenaflex * Enjoy a range of benefits and perks, including employee discounts, free rentals, and paid volunteer time off **Requirements** To be successful in this role, you'll need: * To be available evenings, weekends, and some holidays * To enjoy talking to people on the phone and working in front of a computer * A passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus) * Strong Verbal and Written communication skills * Excellent problem-solving skills and keen attention to detail * Demonstrate effective Sales and Soft Skills techniques * Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment * Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel * Consistent High-speed internet connection * Embodies, honors, and lives our core values: The Great 8 **Pay** The pay range for this role varies by location to reflect differences in labor markets across the U.S. The ranges for this position are: * Colorado: $18.81- $19.79/hour * Oregon: $17.81 – $19.79/hour * Utah: $17.55 – $19.50/hour * Washington: $19.50 – $21.16/hour Final compensation will be determined based on the candidate's location, experience, skills, and internal pay alignment. **Other Details** * Duration: October 2025 to January 2026 (with possible opportunity to extend beyond) * Remote position available to individuals in WA, OR, UT, CO * The schedule is published 2 weeks in advance **Nice to Haves** * High School diploma * Fluency in a foreign language * Outdoor industry or retail experience * Experience with NetSuite and/or Gladly **About Our Culture** At arenaflex, we're committed to building a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we're working to develop a team that's equally representative of the community we hope to build. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities, and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law. **Apply Now** If you're passionate about the outdoor industry, enjoy talking to people, and thrive in a fast-paced environment, we'd love to hear from you. Apply now to join our team as a Seasonal Customer Care Representative and be a part of the arenaflex community. Apply for this job