Job Description
At arenaflex, we're on a mission to provide exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. As a key member of our team, you'll be responsible for scheduling engineer visits, interacting with customers, and providing top-notch support to ensure our clients receive the best possible service. **About arenaflex** arenaflex is a leading provider of plumbing and heating services in Newark, Notts, and surrounding areas. We're committed to delivering exceptional customer service, quality workmanship, and a personal touch that sets us apart from the competition. Our team is passionate about what we do, and we're looking for like-minded individuals to join our friendly and dynamic team. **Job Overview** We're seeking a highly organized and customer-focused Remote Scheduler/Customer Services Representative to join our team. As a key member of our team, you'll be responsible for: * Communicating with customers via phone, email, and chat to assist with inquiries and resolve issues * Analyzing customer needs and booking engineer visits accordingly * Performing data entry tasks accurately and efficiently * Upholding phone etiquette standards when interacting with customers * Creating invoices/quotes and updating all customer notes accordingly * Ordering parts for return visits when required * Other office duties as required * Working full-time if and when needed to cover other staff holidays and sickness **Key Responsibilities** * Scheduling engineer visits and prioritizing customer visits to ensure the vulnerable/elderly and emergency appointments are dealt with promptly * Communicating with customers to resolve issues and provide solutions * Performing data entry tasks accurately and efficiently * Creating invoices/quotes and updating all customer notes accordingly * Ordering parts for return visits when required * Providing exceptional customer service and support to our clients * Working collaboratively with the team to achieve our goals and objectives **Requirements** * Excellent communication and organizational skills * Proficient in data entry and able to work with various software applications * Ability to analyze customer needs and provide appropriate solutions * Knowledge of Sales Ledger/Word/Excel desirable but not essential as training will be provided * Ability to prioritize workload and work under pressure * GCSE or equivalent (preferred) * Customer service experience: 1 year (preferred) * Driving license (preferred) **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work accurately and efficiently with data entry tasks * Proficient in using various software applications * Ability to analyze customer needs and provide solutions * Knowledge of Sales Ledger/Word/Excel desirable but not essential * Ability to prioritize workload and work under pressure * Strong problem-solving skills * Ability to work collaboratively with the team **Preferred Qualifications** * Experience in a customer-facing role * Knowledge of the plumbing and heating industry * Experience working with CRM software * Ability to work in a fast-paced environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting our employees' career growth and development. We offer: * Opportunities for professional development and training * A supportive and collaborative work environment * A competitive salary and benefits package * A chance to work with a dynamic and growing company * A flexible and remote working arrangement **Work Environment and Company Culture** We're proud of our company culture and work environment, which is built on: * A commitment to exceptional customer service * A passion for delivering quality workmanship * A focus on teamwork and collaboration * A supportive and inclusive work environment * A commitment to ongoing learning and development **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A competitive salary: £900.00-£1,000.00 per month * A comprehensive benefits package, including health insurance and pension scheme * A flexible and remote working arrangement * Opportunities for professional development and training * A supportive and collaborative work environment **How to Apply** If you're a highly organized and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Conclusion** At arenaflex, we're committed to delivering exceptional customer service and support to our clients in the plumbing and heating industry. We're seeking a highly skilled and organized Remote Scheduler/Customer Services Representative to join our team in Newark, Notts, and surrounding areas. If you're a motivated and customer-focused individual with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today and join our dynamic and growing team! Apply for this job