Job Description
At arenaflex, we're committed to fostering a culture of innovation, collaboration, and excellence in the financial services industry. As a leading provider of banking and financial solutions, we're dedicated to helping our customers achieve their goals while maintaining the highest standards of integrity and compliance. We're seeking an experienced Pre-Approval Customer Due Diligence Investigator 1 to join our team in a remote capacity. As a key member of our risk management team, you'll play a critical role in ensuring the integrity of our customer onboarding process and identifying potential risks associated with high-risk and restricted customers. **Key Responsibilities:** * Conduct thorough research and analysis of restricted customers and prospective customers through public records, media, and other research tools to determine eligibility for onboarding and/or expansion of the relationship. * Review customer transactional activity in combination with the customer profile to determine if the customer falls within arenaflex's risk tolerance. * Effectively communicate with arenaflex colleagues and risk partners to obtain additional information and documentation. * Perform enhanced due diligence on high-risk and restricted individuals and businesses. * Recommend appropriate follow-up and possible account closure for customers that exceed arenaflex's risk tolerance. * Adhere to department SLAs while maintaining productivity and quality standards. * Participate in presentations of high-risk customers to senior management. * Identify areas for process improvements. **Essential Qualifications:** * High school diploma required. * 1 or more years of investigative experience required, with a focus in Enhanced Due Diligence or Customer Risk Management. * In lieu of EDD experience, 2 or more years of investigative experience in AML/BSA. * Excellent writing skills, with experience writing in a concise and understandable format. * Excellent critical thinking, communication, interpersonal, and organizational skills in a high-pressure environment. **Preferred Qualifications:** * Understanding of arenaflex's High Risk and Restricted Customer Policy. * Knowledge of federal regulations (USA PATRIOT Act, Bank Secrecy Act, Federal Financial Institutions Examination Council, etc.). * SAR experience. * Higher-level education/courses in Intelligence Studies and/or Criminal Justice preferred. * Knowledge of BSA and AML required, working experience is preferred. * Professional certification (i.e., CAMS, CFE) preferred. * Ability to work in a fast-paced, high-pressure environment with professionalism, courtesy, and tact. * Ability to shift priorities as needed to meet demand. * Basic PC skills - MS Word, Excel, web-based applications. * Excellent verbal, written, and interpersonal communication skills. * Analytical and problem-solving abilities. * Strong attention to detail. * Self-motivated, deadline-driven, and able to work in an ever-changing environment. * Ability to utilize multiple bank systems concurrently. **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and collaborative team. arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive of our employees' well-being. We offer a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Retirement savings plan with company match * Paid time off and holidays * Professional development opportunities and training * Flexible work arrangements and remote work options * Collaborative and inclusive work environment **Compensation and Benefits:** arenaflex offers a competitive salary and bonus structure, as well as a range of benefits and perks to support your overall well-being. We're committed to providing a comprehensive compensation package that reflects your value to our organization. **How to Apply:** If you're a motivated and experienced investigator looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. **Tobacco-Free Hiring Practice:** arenaflex is a tobacco-free employer and prohibits the use of tobacco products in the workplace. **Note to Agency Recruiters:** arenaflex will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any arenaflex colleagues, directly or indirectly, will be considered arenaflex property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration. Apply for this job