Job Description
At arenaflex, we're proud to be ranked among the Forbes Best Employers in America 2017, and we're committed to creating an environment where our employees feel valued, supported, and empowered to grow. If you're looking for a workplace where teamwork is more than just a buzzword, and where your contributions are truly recognized, then we want to hear from you! **About arenaflex** arenaflex is a leading organization that's dedicated to providing exceptional service to our customers. We're passionate about fostering growth, learning, and development, and we're committed to creating a workplace culture that's inclusive, supportive, and fun. Our team is made up of talented individuals who are passionate about delivering outstanding service, and we're looking for like-minded individuals to join our team. **Job Summary** We're seeking an experienced Part-Time Customer Service Specialist to join our team. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service through inbound and outbound communications for both arenaflex and Blue Rhino customers. You'll work closely with internal and external customers to ensure a high-quality customer service experience, and you'll have the opportunity to make a real impact on our customers' lives. **Responsibilities** As a Part-Time Customer Service Specialist, you'll be responsible for: * Answering phones, chat, social media, or email in a polite, courteous, and professional manner * Working with customers daily to sustain and improve business relationships * Asking probing questions to identify customer issues or concerns * Ensuring accurate account maintenance and updating of account information * Using next call avoidance technique to mitigate future questions * Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers * Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions * Can handle basic de-escalation of customer situations by following our customer complaint resolution policy * Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone * Supports the set-up of new customer accounts * Meet or exceed minimum performance standards outlined in company policy **Qualifications** To be successful in this role, you'll need: * High School Diploma or equivalent * 1 or more year(s) of customer service experience * Exceptional customer service and negotiation skills * Strong organizational skills with typing and data entry experience * Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers * Proficient in Microsoft Office including Excel, Word, and Access * Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States * Applicants must not now, or any time in the future, require sponsorship for an employment visa **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Pay: From $_____ per hour * 401 (K) with generous company match * Paid Time Off (PTO) * Paid training * Employee Stock Ownership Plan (ESOP) **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and fun. Our team is made up of talented individuals who are passionate about delivering outstanding service, and we're looking for like-minded individuals to join our team. We offer a range of benefits and perks, including flexible working hours, professional development opportunities, and a comprehensive benefits package. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. Whether you're looking to develop your skills, build your network, or take on new challenges, we're committed to supporting your career growth and development. **How to Apply** If you're passionate about delivering exceptional customer service and want to join a dynamic and supportive team, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and fun, and we're looking for talented individuals who share our values. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. Apply for this job